Order Questions
International Shipping
International Orders How Much Is International Shipping? Try using this web based calculator to figure taxes, duty and brokerage fees: http://www.thefinalcost.com/shipments/calculate/ We have partnered with Bongo International Parcel and Mail ...
No Email Notifications or Incorrect Email Provided
I never got a confirmation email? I might have entered my email incorrectly? Don't worry, real people look at your order when it comes in. We get lots of folks that mistype their email addresses. Most of the time we'll get your receipt "returned" to ...
What Do I Do if I Received the Wrong Product?
If you think you have received the wrong product, please use this link to let us know: Return Contact Form.
My Order Has Missing Items
We ship product from many different warehouses in all time zones throughout the country to try and get the product in your hands as fast as possible, so we may ship you multiple packages. After all your items ship, we'll send you another email with ...
Has My Order Shipped?
When you place an order online with us, our automated shopping cart system registers your order, gives you a receipt page with a unique order number, and generates an order confirmation email. Once your order number is generated, our backend process ...
Tracking Information for Shipments
When an order is shipped, a notification email is automatically generated and delivered to the email address associated with your order. The tracking information is included in this email. If you can't find the shipping notification email, please ...
Product Return Questions
Returns are handled manually by requesting via replying to any of your confirmation emails, by our contact page or by calling us 800-786-3197 x702. You have 6 months to return your purchase if you're not completely happy. Please contact us and we ...
When Will My Order Ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation via email when your order has shipped and tracking information within 24-48 hours of shipment.